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Physio.me Privacy Notice and Consent - Patient

Last Updated: May 2026

Introduction

Biogen MA, Inc. of 225 Binney Street, Cambridge, MA 02142, USA (“Biogen”) has developed the platform Physio.me (the “Platform”), a digital physiotherapy companion that offers users the ability to perform tailored, secure exercises at home, so patients can achieve their goals, measure progress, and share progress with their physiotherapists. The Platform consists of a mobile app where patients can access information about their assigned exercises and track their progress; and a web solution where their physiotherapist can assign exercises and track their patient’s progress.

This privacy notice explains how Biogen would like to process your personal information (meaning any data relating to you as a person and your personal circumstances) on the Platform and how you may give your consent to this processing.

The granting of your consent is entirely voluntary and may be withdrawn at any time. You will not suffer any negative consequence if you choose not to give your consent, however we will not be able to register you if you do not. If you wish to continue, please read the following information carefully and provide your consent by checking the relevant check box during registration.

What data we collect about you?

Biogen will collect and process the following personal information about you from you when you use the Platform:

  • first name
  • last name
  • e-mail address
  • username and password
  • gender
  • date of birth
  • place of birth
  • phone number
  • disease and level of progression
  • information about your exercise plan
  • data related to your health and wellbeing (fatigue, mood, level of pain, etc.)

How we use your personal data

The Platform needs certain personal information such as first & last name, e-mail address and password to create a profile for you, for you to log in and out and for you to use its features. Further personal information which you input is required for the Platform’s features to function. Your profile will be accessed by your physiotherapist who will be able to track your progress and to assign different exercises to you as part of your treatment program.

Additionally, we may use aggregated anonymous data to optimize user experiences with the Platform and to enhance and improve the Platform’s functionality. We may use aggregated anonymous data about usage of the Platform in external communications such as publications or conferences. We may ask you to answer short surveys about your user experience. These surveys may be sent by e-mail.

Marketing communications

You also have the choice to consent to receive communications from Biogen by e-mail, SMS or other channels to keep you informed. It is your decision whether you provide your consent. If you do not consent you may still use the Platform, but this means you will not be able to receive such communications. You may withdraw your consent to this in the app settings. Withdrawing your consent means we will no longer send you such communications.

How we share your information and international transfers

Biogen engages service providers to assist it in the administration of its data processing activities in relation to the Platform. These include the companies which: (a) host the Platform and your personal information in the cloud and provide Biogen with data storage facilities; (b) provide application development services for the purposes of the Platform; (c) provide support centre solutions; and (d) provide direct mailing services.

If a third party acquires all or part of Biogen's business or assets, then your personal information may be disclosed in connection with that sale.

Ensuring protection of your data

The transfers mentioned above may include transfers outside of your province or Canada. Biogen takes appropriate steps to ensure your personal information is adequately protected if transferred to such parties.

How we store your personal information

We will only retain your personal information for as long as it is necessary for the purpose for which that data was collected and to the extent permitted by applicable laws. When we no longer need to use your personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it (unless we need to keep your personal information to comply with legal or regulatory obligations to which we are subject).

Withdrawing your consent

You may withdraw your consent by deleting your account under “personal details” within the “profile” section in the app. Your account will then be deleted and you will no longer be able to use the Platform. You may also contact Biogen at the e-mail address below.

Your rights

You may contact Biogen at any time to exercise the following rights under data privacy law:

  • access and receive your personal information or require information about the personal information that we hold about you;
  • ask us to restrict our processing of your personal information;
  • ask for your personal information to be provided on a portable basis; and
  • ask us to correct or erase information we hold about you

Please note that some of these rights are limited by applicable data privacy law and we have the right to collect, process and hold your personal information to perform our legal obligations.

Contact Biogen

If, at any time, you have questions or concerns about this Privacy Notice or the processing of your personal data, you can contact Biogen’s Data Privacy Officer at privacy@biogen.com.